Return & Refund Policy
At Furnix, we want you to be completely satisfied with your purchase of our gaming, office, and other chairs. If you’re not happy, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item is unused and in original condition
- The product is returned within 7–14 days of delivery
- The item is in its original packaging with all accessories
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged products (not due to our fault)
- Products damaged after delivery
- Customized or special-order items
3. Damaged or Defective Products
If you receive a damaged or defective chair:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
- We will offer a replacement or full refund
4. Return Process
To initiate a return:
- Contact our support team
- Provide your order number and reason for return
- Ship the item back to our provided address
(Note: Return shipping costs may be the customer’s responsibility unless the item is faulty.)
5. Refund Policy
- Once we receive and inspect the product, your refund will be processed
- Refunds are issued to the original payment method
- It may take 5–10 business days to reflect in your account
6. Exchange Policy
We offer exchanges for:
- Defective or damaged items
- Wrong product delivered
7. Order Cancellation
- Orders can be canceled within 24 hours of placement
- After dispatch, cancellation is not allowed
8. Contact Us
For returns or questions, contact us: